Frequently Asked Questions

1. Question 1, Should I contact my insurance before I call Heritage Glass about my cracked windshield?
2. Question 2, What payment methods do you accept?
3. Question 3, Do you offer mobile auto glass service?
4. Question 4, Do you offer glass repair services for commercial businesses?
5. Question 5, What are Heritage Glass' regular business operating hours?
6. Question 6, Will my insurance cover my windshield replacement?
7. Question 7, Does my windshield need to be repaired or replaced?
8. Question 8, How long will it take to replace my windshield?
9. Question 9, Is there an advantage to having the work done in-shop versus on location with your mobile service?
10. Question 10, Does my insurance cover side windows, rear windshields and mirrors?
11. Question 11, Is it really less costly to repair a windshield than replace?
12. Question 12, Is there a difference between repair and replacing Auto Glass??
13. Question 13, Does Heritage Glass use Department of Transportation (DOT) certified glass when doing glass replacements?
14. Question 14, Do I have to use the glass repair company my Insurance has suggested to replace my glass?
15. Question 15, Once the glass replacement is complete when can I get back on the road?
16. Question 16, Are your installation specialists certified?
17. Question 17, Does Heritage Glass just repair autoglass or replace windshield glass, or are their other kinds of glass services that you offer?

Glass Repair And Glass Replacement Answers!

Answer 1:

Heritage Glass is a respected insurance partner. We will contact your insurance for you. Our glass specialists are comfortable with verifying coverage, filing claims and handling all the paperwork too.

Answer 2:

We accept cash, check, Mastercard, Visa, American Express and Discover cards.

Answer 3:

Yes in addition to in shop service Heritage Glass offers the flexible option of mobile glass replacement at no additional cost to the glass repair or glass replacement.

Answer 4:

Yes we offer several glass and mirror solutions for commercial business needs.

Answer 5:

Monday to Friday: 8 a.m. to 5 p.m. Saturday: 8 a.m. to 12 p.m. Sunday: Closed However please call as Heritage Glass offers priority and emergency service hours.

Answer 6:

Most full coverage insurance policies cover glass loss at no cost to you whether it is a glass repair or glass replacement. No worries - we will help guide you through the process.

Answer 7:

If the damage is smaller than the size of a quarter and outside of the driver’s direct view, a cracked or chipped glass can usually be repaired, otherwise most likely will need full glass replacement.

Answer 8:

Windshield replacements take an average of an hour to an hour and a half.

Answer 9:

Yes, in-shop service insures a controlled environment where weather, safety, and resources are not an issue.

Answer 10:

Yes, these all fall under the same type of loss as a windshield and we can help guide you through that process.

Answer 11:

Yes, prices vary for cracks, but a cracked windshield or window are normally under a $100 versus a replacement windshield which can cost as little as $200 and up to $500 or more for some windshield replacements.

Answer 12:

Yes. Heritage Glass repairs glass damage on your existing windshield using proprietary glass technology. Should the windshield need to be replaced, your Heritage Glass installation tech will follow strict standards and procedures so you can be confident that your new windshield is safely installed.

Answer 13:

Absolutely. At Heritage Glass, we not only use DOT-certified glass for each glass install, we inspect each piece of glass for optical clarity and quality.

Answer 14:

No. Most States have laws which prevent your insurance provider from steering you towards a particular glass repair company. Since 2003 Heritage Glass has established strong relationships with the largest and most recognized insurance companies across the country. Our dedication to customer service in Michigan translates into real benefits for insurance companies and their customers like you. Our superior service centers and convenient mobile service offer accessibility, competitive pricing and superior warranties so rest assure you have come to the right glass expert at Heritage Glass.

Answer 15:

Once your glass replacement is completed, there is a 1 hour wait time in order for the adhesive to cure properly and insure a safe drive away! Afterwards you'll be able to wash your car, drive it through rain or snow - Our replacements are fast, but always permanent and professional.

Answer 16:

YES. Not only are our installation specialists certified, our specialists also achieve additional certification levels far exceeding the NGA's certification standards. That's how Heritage Glass can promise that "We install confidence with every glass repair or glass replacement."

Answer 17:

We're best known for quality in repairing glass and replacing Auto Glass windshields, back glass and side window glass. However, we also provide household glass for shelving and mirrors. Call Heritage Glass for more details.